FAQ's
How much is the shipping rate?
Shipping is a $5.99 flat rate for U.S.A. orders and $10.99 for International orders.
All orders can get free shipping if you spend more than $100.
How long will it take to get my package?
Here are our estimated free shipping delivery times **unless stated otherwise** in the product description:
USA: 5-8 business days
Canada: 6-12 business days
World: 10-20 business days
Most of our products are stored in multiple warehouses around the world for faster shipping; however, some products are sent from one location only. As such, these have longer estimated delivery times of up to 15-50 days, depending on your address, and are clearly labeled as such.
It's been a few days and i still haven't received my tracking number?
Don't worry! It is on its coming! The way our tracking system works is that it won't update you until the product has left the warehouse and on it's way. Most of the time the system updates within a few days of placing an order. If it hasn't, please email us at support@beat-merch.com
What do i do if my order never arrived?
If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at support@beat-merch.com making sure you quote your order number. All of our products are sent with tracking information and for packages lost in transit, we'll cover the costs of reprinting and shipping a replacement order for you.
Im this case, it would also be good to double check that with your local post office to try locate the lost order.
In the extremely unusual situation where your tracking informations shows the package has been delivered but you thin you have not received it, please get in touch and we will see what can be done.
How do i cancel or return an order?
Checkout our refund policy here: https://beat-merch.com/policies/refund-policy